1. Check Your Wi-Fi or Mobile Data Connection
Check your phone’s internet connection and ensure it’s active and stable. You can verify your connection’s status by launching your phone’s web browser and opening a site. If you can load the site, your connection is working. If the site fails to load, your connection has an issue. You can switch between Wi-Fi and cellular data to make the Music app work. You can also try to troubleshoot your internet problems or seek your internet service provider’s help. Note that you can only force apps to close on Android. You’ll have to close and reopen the app the usual way on an iPhone and iPad.
On Android
On iPhone and iPad
4. Restart Your iPhone, iPad, or Android Phone
If relaunching the app didn’t fix your issue, restart your phone to resolve the problem. Your phone may be experiencing a system glitch, causing your installed apps to malfunction. Rebooting the phone should fix that problem. Make sure to save your unsaved work before powering off your device.
On Android
On iPhone (iOS)
On iPad (iPadOS)
Fortunately, you can resolve that by clearing the app’s cache files on your phone. This deletes the problematic cache, allowing the app to rebuild a fresh new cache with no issues. You don’t lose your saved playlist, login session, or other data when you clear the app’s cache. Also, note that you can only remove an app’s cache files on Android. You’ll have to uninstall and reinstall the app to clear its cache on an iPhone and iPad. If your issue persists after clearing the cache, delete the app’s data files by choosing Clear data. This logs you out of the app but helps fix many issues. Luckily, you can fix that by simply updating the app on your phone. It’s quick, easy, and free to do that, and we’ll show you how.
On Android
On iPhone and iPad
Doing so deletes all the current app files, removing any files that may be problematic. Then, reinstalling the app brings new files that have no issues.
On Android
On iPhone and iPad
Once you have that, launch the app and continue to listen to your favorite songs.
